This post is part of the 📖 The Coaching Habit series.
Today, I am reading a new section The Learning Question from Question Masterclass Part 7 chapter of the book The Coaching Habit written by Author, Michael Bungay Stanier.
Yesterday, I read some sections from the Question Masterclass Part 6 chapter. I encourage you to check it.
Question Masterclass Part 7
Acknowledge the Answers You Get
This isn’t about judging people; it’s about encouraging them. You don’t need to say much.
Here are the author’s favourite replies:
Fantastic. I like it. Good one. Nice. Yes, That’s Good. Mmm-hmmm
WHEN THIS HAPPENS
The person answers a question I’ve asked.
Rushing on to the next question.
Acknowledge the reply by saying, “Yes, that’s good.”
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The Learning Question
In which you discover how to finish any conversation in a way that will make you look like a genius.
How People Learn
People don’t really learn when you tell them something.
They don’t even really learn when they do something.
They start learning, start creating new neural pathways, only when they have a chance to recall and reflect on what just happened.
The Learning Question: “What was Most Useful for You?”
Academic Chris Argyris coined the term for this “double-loop learning” more than forty years ago. If the first loop is trying to fix a problem, the second loop is creating a learning moment about the issue at hand. It’s in the second loop where people pull back and find the insight. New connections get made. Aha moments happen.
As a manager and a leader, it’s your job to help create the space for people to have those learning moments. To do that, you need a question that drives this double-loop learning.
That question is, “What was most useful for you?”
That’s it for today, and I will see you tomorrow. I will read a new section The Neuroscience of Learning from the same chapter Question Masterclass Part 7.
Author(s): Michael Bungay Stanier
Part 18 of 21 in the 📖 The Coaching Habit book series.